Shipping policy

Shipping and Delivery Policy

Last Updated: 27-09-2019

Thank you for shopping with us! We want to ensure your order arrives promptly and in perfect condition. Please read our shipping and delivery policy carefully.

Shipping Methods and Costs

We offer various shipping options for domestic orders within India. Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of your order.

• Standard Shipping: 5-7 working days, 75rs

• Express Shipping: none

Processing Time

All orders are processed within 2-5 business days. Please note that processing times may be longer during peak seasons or holidays.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in that email.

Delivery Times

Delivery times vary based on the shipping method selected and your location. Please refer to the following estimates:

• Standard Delivery:  3-5 business days

• Express Delivery: none

Missing or Lost Packages

If your package has not arrived within the estimated delivery time, please contact us at store@charuincense.com for assistance. We will work with you to resolve the issue.

Damaged Items

If you receive a damaged item, please contact us within 7 business days of receiving your order. Provide photos of the damage, and we will assist you in resolving the issue.

Returns and Exchanges

For information on returns and exchanges, please refer to our Refund policy.

Contact Us

If you have any questions or concerns regarding our shipping and delivery policy, please reach out to us at store@charuincense.com or 080 4122 2660.

Our Address: No. 6031/1, 10th Main Road,

4th E Block, Rajaji Nagar,

Bengaluru, Karnataka 560010.

Thank you for choosing Charu Perfumery Store